|
HBOT Clinics takes pride in its transparent reporting on the quality of care it provides. The results below are detailed assessments of some of the main ailments treat at HBOT Clinics. Year-over-year comparisons are made wherever possible. What Our Patients Say About Us We survey all our patients about the quality of care they receive and the performance of HBOT Clinics as one way to evaluate and improve our services. Highlights from the survey are presented below.
| 2006 | 2007 | 2008
| 2009 | CARE FROM DOCTORS AND NURSES
Patients rated all aspects of the care and attention they received from HBOT Clinic’s medical staff using a 4-point categorical scale ranging from “Never” to “Always”.* | | Overall satisfaction with care | 10/10 | 9.5/10 | 8.9/10 | 9.1/10 | | Treated with care and respect | 100% | 95% | 98% | 100% | | Listened to patients’ concerns | 87% | 95% | 93% | 100% | | Explained things to patients in a way that could be understood | 94% | 85% | 93% | 100% | PATIENT EXPERIENCE
Patients rated their experience at HBOT Clinics, including how well their care was explained to them and their needs accommodated using a 4-point categorical scale ranging from “Never” to “Always”.* | | Risks were explained in a way that is understandable | 100% | 100% | 99% | 100% | | All questions were answered in a way that was understandable | 100% | 95% | 100% | 100% | | Specific needs were accommodated | 88% | 90% | 95% | 97.5% | | Concerns and observations were responded to promptly | 100% | 90% | 90% | 100% | CLINIC ENVIRONMENT
Patients rated all aspects of HBOT Clinic’s facilities using a 4-point categorical scale ranging from “Never” to “Always”.* | | Overall satisfaction with clinic | 9.8/10 | 9.5/10 | 8.8/10 | 9.9/10 | | Cleanliness | 100% | 100% | 100% | 100% | | Privacy | 100% | 95% | 100% | 100% | | Would recommend to other patients | 95% | 100% | 100% | 100% | | *Percentages are based on the number of patients reporting “Always” to the survey questions. |
|
